Linewize Privacy Policy

Linewize Services Ltd.
Last Updated: October 19, 2016

Linewize Services Ltd. ("Linewize", "we," "us," "our") provides this Privacy Policy because we know that you care about how your information is collected, used, shared and retained. This privacy policy applies only to information collected when you access our websites located at and ("Website," "site"), or use our services which may be accessed via the Website, Linewize Surfwize, Linewize Edgewize and Linewize Classwize ("Services"). By visiting the Website or using the Services, you consent to this Privacy Policy.
Our Services enable educational institutions ("Schools") to make better use of their internet connectivity. Our Website serves as a channel for us to share information about our Services with current and potential Customers.

This privacy policy covers:

  • What Information We Collect; the Purpose of Collection and Use
  • Onward Transfer to Third Parties
  • Disclosure to Public Authorities, Other Third Parties
  • Student-Generated Information
  • Opt-Out for Direct Marketing
  • Access to Personal Information
  • Retention of Personal Information
  • How we protect your Information
  • Children
  • Links to External Websites
  • Changes to this Privacy Policy
  • How to Learn More
  • What Information We Collect; the Purpose of Collection and Use

    We collect the following categories of information. Our Customers authorize the collection, processing and transfer of such Information, and assume contractual responsibility for providing notification to parents and guardians of students and obtaining all consents as required under applicable laws and regulations.
    Contact Information: We collect contact information on our Website from visitors who wish to purchase our Services or seek support. All contact information is provided voluntarily via website forms. Contact information means: first name, last name, e-mail address, job title, name of the organization, country, and state/region. Contact information is used by our sales, support and product teams to contact visitors for the purpose of providing the requested information or support.
    Service Information: in the course of performing our Services for Schools ("Customers"), we collect three categories of information (collectively, "Service Information").
    School Information: We ask School officials to provide the following information about their Schools: billing and IT contacts, time zone, and system configuration information; education information such as the name of classes, class codes and subjects taught; and Student Information (see below). School Information is only used in to provide Services and support in a manner consistent with this privacy policy; to improve our Services; and to provide our Customers with additional information about our Services.
    Student information: Linewize integrates with existing directory services (Microsoft Active Directory, Google Directory, etc.) to retrieve the following Student Information: a student identifier in the directory service used by the School (most commonly the student’s School-assigned email address), the student’s group memberships (i.e. the list of classes the student is enrolled in) and, for educational institutions that elect to have our Services handle the setup of student accounts, we also collect the student’s first and last name for each such account. Student Information is used to provide our Services and support. As part of support and troubleshooting activities, select Linewize employees may directly access Student Information which resides on the School’s cloud platform. We track the total number of student accounts processed for billing purposes.
    Student Information is retained by Linewize only for the period of time required to provide the Services. We do not sell Student Information, and is retained only for as long as necessary to provide the Linewize Services.
    Student Generated Information: Students that use our Services through our Customers create network traffic history such as websites visited and application usage that Linewize tracks and retains in the Linewize cloud platform. This Student Generated Information is held in Linewize systems and associated with the Customer, the class, and the student identifiers. We do not make such Student Generate Information publically accessible, and use it only to provide the required Services. This Student Generated Information is retained by Linewize only for as long as necessary to provide the associated Services (for example reporting on inappropriate network usage).

    Other Information:

    Google Analytics: Like most organizations, we rely on automatic data collection technology (Google Analytics) when you visit our Website or use the Services. We may collect information such as your IP address, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website you visit, number of links you click while on the Website, search terms, and other data. This information is collected automatically and anonymized by Google Analytics. By accessing and using the Website and/or the Services, you consent to the processing of data about you by Google Analytics in the manner and for the purposes set out in this privacy policy.
    For more information on Google Analytics, including how to opt out from certain data collection, please visit Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Website or the Services.
    Operational Information: We also collect service health diagnostics, and technical logging information.
    Referral Source: We may identify and record the referring source (other Internet location) that directed a visitor to our Website. We collect the referring Website address from the HTTP "referrer header" provided by your browser. We use this information to better serve our current and potential clients, measure our marketing services and to identify where we might find future Customers.
    Cookies: We also use cookies to compile aggregate data about our Website’s traffic so that we can improve our Website in the future Cookies are small text files that help us to personalize the content of our Website. If you prefer, you can choose to turn off all cookies via your browser settings. However, if you turn your cookies off, some features of our Website may not function properly. We do not behaviorally target advertising.

    Onward Transfer to Third Parties

    We do not sell, trade, or otherwise transfer your personal information to unrelated third party sources. However, like many businesses, we hire other companies to perform certain business-related services. We may disclose personal information to certain types of third party companies but only to the extent needed to enable them to provide such services. The types of companies that may receive personal information and their functions are: mail services (hard copy and email); hosting services; database management/back-up services; real-time messaging services; monitoring services; and payment processors. If Student Information is required, we encrypt it prior to transfer whenever possible. All such third parties function as our agents, performing services at our instruction and on our behalf pursuant to contracts which require they provide at least the same level of privacy protection as is required by this privacy policy and implemented by Linewize. You may opt out of having your personal information transferred to any or all of our categories of agents by sending an Opt Out request to Please allow us a reasonable time to process your request.

    Opt-In to Certain Onward Transfers:

    We will not transfer your personal information to a third party controller without first providing you with information regarding the identity of such controller or the nature of such controller’s business, and obtaining your opt-in consent.
    We will not transfer your sensitive personal information to any third party agent or controller without first (i) providing you with information regarding the category of agents and the purpose of such transfer, or, as applicable, the identity of such controller or the nature of such controller’s business, and (ii) obtaining your opt-in consent.
    In each instance, please allow us a reasonable time to process your response.
    Business Transfers: In the event of a merger, dissolution or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal information, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal information as set forth in this privacy policy.

    Disclosure to Public Authorities, Other Third Parties

    We are required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
    We also may disclose your information when we have reason to believe someone is intending to or is causing harm to other users, or anyone else that could be harmed by such activities, or our rights or property.

    Opt-Out for Direct Marketing

    You may opt out at any time from the use of your personal information for direct marketing purposes by sending a request at Please allow us a reasonable time to process your request.

    Access to Personal Information

    Linewize acknowledges the right of individuals to access their personal information. Upon request to, we will provide you with confirmation as to whether we are processing your personal information, and have the data communicated to you within a reasonable time. You have the right to correct, amend or delete your personal information where it is inaccurate or has been processed in violation of this privacy policy. We may require payment of a non-excessive fee to defray our expenses in this regard. If you are a parent or guardian and wish to delete your child’s records from our database, please contact the appropriate School official and ask them to carry out this action in collaboration with our team. Please allow us a reasonable time to respond to your inquiries and requests.
    Retention of Personal Information
    We will retain your personal information in a form that identifies you only for as long as it serves the purpose(s) for which it was initially collected as stated in this privacy policy, or subsequently authorized. We may continue processing your personal information for longer periods, but only for the time and to the extent such processing reasonably serves the purposes of archiving in the public interest, journalism, literature and art, scientific or historical research and statistical analysis, and subject to the protection of this privacy policy. After such time periods have expired, we may either delete your personal information or retain it in a form such that it does not identify you personally.

    How we protect your Information

    Linewize takes very seriously the security and privacy of the personal information that it collects pursuant to this privacy policy. Accordingly, we will implement reasonable and appropriate security measures to protect such personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. Access to such personal information is limited to those of our employees who require it to perform their job functions. We also use two-factor authentication, SSL (Secure Socket Layer) encryption, physical access controls to files and buildings, and other industry-standard best practices. School Information is transferred to Linewize servers through a secure Web site, or secure file transfer protocol based on industry-standard encryption technology, permissions granted to the Linewize Chrome extension or via Customer’s network infrastructure. We have also committed to comply with the Student Privacy Pledge (coordinated by


    We ask School officials to provide the Student Information. We do not knowingly collect any personal information directly from children under the age of thirteen through the Website and the Services. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our privacy policy by instructing their children never to provide personal information to us without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us at, and we will endeavor to delete that information from our databases.

    Links to External Websites

    The Website may contain links to third party websites ("External Sites"). Linewize has no control over the privacy practices of these External Sites. As such, we are not responsible for the privacy policies of those External Sites. You should check the applicable third party privacy policy and terms of use when visiting any External Sites, and before providing any personal information to such External Sites.

    Changes to this Privacy Policy

    We may change this privacy policy from time to time. When material changes are made to this privacy policy, Customers will be notified through the contact email given to us at least two weeks prior to modification taking effect. In that time, the primary administrative contact for a Customer may request that we delete the Service Information from our systems if it does not wish to be bound by the new policy. Please allow us a reasonable time to comply with your request.

    How to Learn More

    Linewize's principal headquarters are located at Level 1, 192 St Asaph St, Christchurch, New Zealand. We can be reached by telephone at +64 3 667 1578. To learn more about our privacy policy, you can email us at